Wow, I'm really impressed.
I had blogged about my experience with Comcast, my phantom box, and their failure to show up for an appointment to inventory my house.
Someone from their Customer Service department somehow saw my blog post, contacted me via a comment he posted, and within an hour of emailing him with my story, a representative (Betsy) from the Comcast Executive office called to say she would be personally handling my problem.
Comcast still isn't coming out any earlier (Friday, February 20th, between 8 and 10AM), but it's nice to know that someone there is overseeing the problem.
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