I bought my iPhone back in June. I really love it, but it's not perfect.
I've noticed some shortcomings, and I thought I would make a list.
It would be nice if...
1. I could sort Notes alphabetically
2. I could snyn my notes with my PC's Notepad application
3. I could do Internet Tethering, the way the online manual says I can
4. If there was Voice Recognition for texting
5. There were more ring tones
6. If I could designate special ring tones to certain senders of text messages
7. If there was a speed dial like there was with my Sony Erikson phone
8. If I could designate a group in my Address book
I'll think of more and update here...
Showing posts with label Consumer Protection. Show all posts
Showing posts with label Consumer Protection. Show all posts
Tuesday, November 17, 2009
Tuesday, February 17, 2009
Can there be another company more INCOMPETENT than COMCAST of Burlington County
You may recall the issue of my 3 cable boxes--COMCAST of Burlington County has me recorded as having 4.
Last Wednesday, February 9th, I scheduled an appointment to have a search done of my premises to verify that I truly have 3.
When I made the appointment, the Customer Service Rep (I should have written or blogged her name) told me these types of appointments are limited, and that the earliest she could get someone there would be Tuesday, February 17th, between 12 and 2.
At 2:10PM today, after no one showed up, I called COMCAST to ask where they were---the Customer Service Rep (again, I didn't record the name) told me the technician was running late, but would be here today.
Finally, when no one showed by 3:45, I called COMCAST again. The Customer Service Rep (Danielle her name was) told me the appointment had been set up wrong, and that no one would be coming out today. Furthermore, she said, these types of appointments are limited, and the earliest she can get someone to verify my service would be Friday, February 20th, between 8 and 10AM.
Danielle apologized profusely, and assured me she knows how to set up the special appointment.
COMCAST, by the way, is great for apologizing---they do it all the time when they mess up your service, fail to provide reasonable Digital Voice in the Cinnaminson area, not show for appointments, mess up appointment registrations, etc, etc, etc.
Want to be they don't show?
Last Wednesday, February 9th, I scheduled an appointment to have a search done of my premises to verify that I truly have 3.
When I made the appointment, the Customer Service Rep (I should have written or blogged her name) told me these types of appointments are limited, and that the earliest she could get someone there would be Tuesday, February 17th, between 12 and 2.
At 2:10PM today, after no one showed up, I called COMCAST to ask where they were---the Customer Service Rep (again, I didn't record the name) told me the technician was running late, but would be here today.
Finally, when no one showed by 3:45, I called COMCAST again. The Customer Service Rep (Danielle her name was) told me the appointment had been set up wrong, and that no one would be coming out today. Furthermore, she said, these types of appointments are limited, and the earliest she can get someone to verify my service would be Friday, February 20th, between 8 and 10AM.
Danielle apologized profusely, and assured me she knows how to set up the special appointment.
COMCAST, by the way, is great for apologizing---they do it all the time when they mess up your service, fail to provide reasonable Digital Voice in the Cinnaminson area, not show for appointments, mess up appointment registrations, etc, etc, etc.
Want to be they don't show?
Wednesday, January 21, 2009
Guitar Hero Drum Console finally arrived
For those of you following the saga of my daughter's Guitar Hero Drum Console (purchased in November of 2008, found defective on December 25th, 2008, and shipped back on December 31st, 2008), I'm happy to report that a working Drum Console arrived at our house yesterday, January 20th.
My daughter is pleased with it--although both my wife and I expected to hear real drum sounds.
It sounds more like beating a wooden spoon on a Tupperware container, but as I said, my daughter is pleased with it, and that's all that matters.
My daughter is pleased with it--although both my wife and I expected to hear real drum sounds.
It sounds more like beating a wooden spoon on a Tupperware container, but as I said, my daughter is pleased with it, and that's all that matters.
Monday, January 19, 2009
Before you lay out big bucks to buy that HDTV set
Check out this Tech article in which it suggests that as much as 70% of the population can't discern the quality difference in HDTV.
http://tech.yahoo.com/blogs/null/115868
http://tech.yahoo.com/blogs/null/115868
Monday, January 12, 2009
Guitar Hero---Update, January 12, 2009
An update on my daughter's Guitar Hero Drum problem...
Both the Orange and Yellow Cymballs have arrived---the Yellow one arrived on Thursday, January 8th.
I was hoping the drum console would show up on Friday or Saturday.
When it didn't, I tried to look up the RMA on the Activision Website--but basically all it said was that I had a valid RMA number, and there was no tracking number.
I decided to call Activision again.
The helpful customer told me the RMA lookup feature hasn't really been working lately.
He looked up the RMA on his system and reported that they had received the Drum Console from us, but they were out of stock of the Drum Console and he was hopeful they would have them in by the end of the week.
Bottom line---it's now January 12th, we bought the Guitar Hero World tour in November, returned it on December 31st, and won't have it until January 19th at the earliest.
Both the Orange and Yellow Cymballs have arrived---the Yellow one arrived on Thursday, January 8th.
I was hoping the drum console would show up on Friday or Saturday.
When it didn't, I tried to look up the RMA on the Activision Website--but basically all it said was that I had a valid RMA number, and there was no tracking number.
I decided to call Activision again.
The helpful customer told me the RMA lookup feature hasn't really been working lately.
He looked up the RMA on his system and reported that they had received the Drum Console from us, but they were out of stock of the Drum Console and he was hopeful they would have them in by the end of the week.
Bottom line---it's now January 12th, we bought the Guitar Hero World tour in November, returned it on December 31st, and won't have it until January 19th at the earliest.
Thursday, January 8, 2009
Guitar Hero Drum Set Update---January 8, 2009
Well, the second cymball arrived today via FedEx Express Shipping---still waiting for the Drum Console. Hopefully it will show up on Friday.
If not, I'll probably call on Monday to see where it is.
If not, I'll probably call on Monday to see where it is.
Guitar Hero Drum Set Update---January 7, 2009
You may recall that I shipped my daughter's defective Guitar Hero Drum Console, Orange Cymbal and Yellow Cymbal back to Activision on December 31, 2008. These were 3 separate shipments that I personally dropped off at the FedEx delivery center in Mt. Laurel.
FedEx tracking immediately showed all 3 items in the system, and as of last Saturday, all 3 were showing up on their system as being in transit.
Interestingly, on Sunday the Drum Console and Yellow Cymbal dropped off the system--only the Orange Cymbal remained, and it finally showed that it was delivered on January 5th.
Where are the other 2 items?
Also interestingly, yesterday the Yellow Cymbal was delivered to our house via FedEx Overnight express. The Yellow Cymbal delivery to Activision still is not showing up in the FedEx system. Hmmm...
Hopefully the Drum Console and Orange Cymbal will show up today or tomorrow or I will need to contact Activision.
By the way, when I go to the Activision website, and enter my email address and RMA numbers, all I get is some vague message that basically says the RMA was issued. It doesn't indicate the status.
Wonderful.
FedEx tracking immediately showed all 3 items in the system, and as of last Saturday, all 3 were showing up on their system as being in transit.
Interestingly, on Sunday the Drum Console and Yellow Cymbal dropped off the system--only the Orange Cymbal remained, and it finally showed that it was delivered on January 5th.
Where are the other 2 items?
Also interestingly, yesterday the Yellow Cymbal was delivered to our house via FedEx Overnight express. The Yellow Cymbal delivery to Activision still is not showing up in the FedEx system. Hmmm...
Hopefully the Drum Console and Orange Cymbal will show up today or tomorrow or I will need to contact Activision.
By the way, when I go to the Activision website, and enter my email address and RMA numbers, all I get is some vague message that basically says the RMA was issued. It doesn't indicate the status.
Wonderful.
Friday, January 2, 2009
Guitar Hero---Drum Problem---Update January 2, 2009
I just wanted to provide you an update on my Guitar Here Drum Problem.
I contacted the Activision Customer Service department on December 26th and was told that I would receive 'Prepaid Packing Labels' via email within 1 to 2 business days.
These hadn't shown up by December 29th, and I contacted Activision again.
A very helpful Customer Service representative told me that the Holiday slowed things down, and that I should give it another day.
I finally received the email (3 of them actually) with the Prepaid Packing labels.
They were for FedEx. We boxed the items (Drum Console, Yellow cymbal, and Red cymbal) and shipped them on December 31st.
As of this afternoon, FedEx tracking indicates that all 3 packages are in North Carolina, headed to Georgia.
I'll keep you posted on my progress.
I contacted the Activision Customer Service department on December 26th and was told that I would receive 'Prepaid Packing Labels' via email within 1 to 2 business days.
These hadn't shown up by December 29th, and I contacted Activision again.
A very helpful Customer Service representative told me that the Holiday slowed things down, and that I should give it another day.
I finally received the email (3 of them actually) with the Prepaid Packing labels.
They were for FedEx. We boxed the items (Drum Console, Yellow cymbal, and Red cymbal) and shipped them on December 31st.
As of this afternoon, FedEx tracking indicates that all 3 packages are in North Carolina, headed to Georgia.
I'll keep you posted on my progress.
Monday, December 29, 2008
Guitar Hero---Drum Problem
It's a shame (a real shame) that the first thing I can do after dragging myself out of bed with the flu is to write a note about Guitar Hero, ActiveVision.
We bought our daughter Guiar Hero, World Tour, for Christmas. ($200+) from EBGames in the Moorestown Mall.
Christmas morning she excitedly opens it--guess, what the drums don't work.
A Google search reveals that this is a known issue---
On Saturday, December 27th, my wife tries to return the defective item to EBGames in the Moorestown Mall, but it's not their 'policy' to accept Guitar Hero defective material (they should tell you that before you buy the junk). They give us a Toll Free Number: 1-800-205-4713.
I call the number---they've been waiting for me, as there is a dedicated number for the return of defective Guitar Hero World Tour Units.
I give them some information---they ask the for Serial number found on the Drum console. Hmmm...there is none. What does that mean?
No matter, they will accept the return, email me a postage paid label and ship me new drums when they get the old ones. By the way, if you go through this process, you may as well ship back the cymbals---an orange and yellow one---as they may be defective also. I am given three RMA numbers for the return. One for the drum console, one for the orange cymbal, and one for the yellow cymbal.
I'm told that it will take at least 24 hours to email me the package label, 3 days shipping each way. My daughter wants to know when she can start drumming.
Sunday morning, I check my email--nothing there. Perhaps the operator got my email address wrong? Perhaps my ISP has determined that it's junk mail and filtered it. I decide to wait until Monday. All of this, by the way, while coughing and hacking up huge amounts of thick, disgusting mucous. Merry Christmas.
Monday morning---no email from ActiveVision.
I call them again around 12:45.
I get the same woman (at least it sounds that way) who dealt with me before. She tells me I should expect the email sometime today.
I say wait a minute, I called on Saturday.
Oh, she says, I need to call the RMA hot line at this number. 1-310-255-2050. Then press #1.
I call, the phone rings. It tells me I have reached the Drum hot line. I press #1. This option wants to give me cheat codes for some game.
I can no longer type my responses---now I need to speak them (with a raspy voice nonetheless).
In frustration, I utter a profanity into the phone, and the automated response comes back and says "just a minute, we'll have you speak to an operator." That was at 12:50.
Every one in a while a message comes on telling me that all operators are busy, and that someone will be with me momentarily.
It is now 1PM.
1:04---I'm now speaking with a very knowledgeable person who tells me that with the weekend, it may take more than 1 to 2 business days for the email to show up.
He also seems to know about the Drum Controlller and the Wii, and he thinks the problem is probably the drum controller.
The bottom line--give it another day.
He also says that I can check this link for the status of my RMA...
http://www.activevision.custhelp.com/
However, that doesn't exists...hmmm
Let's try
http://www.activision.com/
That's close.
Turns out the actual URL is this one...
https://activision.custhelp.com/cgi-bin
In fact, here's a dedicated cutsomter site for Guitar Hero World Tour
http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_alp.php?p_sid=EeDAkBmj
We bought our daughter Guiar Hero, World Tour, for Christmas. ($200+) from EBGames in the Moorestown Mall.
Christmas morning she excitedly opens it--guess, what the drums don't work.
A Google search reveals that this is a known issue---
On Saturday, December 27th, my wife tries to return the defective item to EBGames in the Moorestown Mall, but it's not their 'policy' to accept Guitar Hero defective material (they should tell you that before you buy the junk). They give us a Toll Free Number: 1-800-205-4713.
I call the number---they've been waiting for me, as there is a dedicated number for the return of defective Guitar Hero World Tour Units.
I give them some information---they ask the for Serial number found on the Drum console. Hmmm...there is none. What does that mean?
No matter, they will accept the return, email me a postage paid label and ship me new drums when they get the old ones. By the way, if you go through this process, you may as well ship back the cymbals---an orange and yellow one---as they may be defective also. I am given three RMA numbers for the return. One for the drum console, one for the orange cymbal, and one for the yellow cymbal.
I'm told that it will take at least 24 hours to email me the package label, 3 days shipping each way. My daughter wants to know when she can start drumming.
Sunday morning, I check my email--nothing there. Perhaps the operator got my email address wrong? Perhaps my ISP has determined that it's junk mail and filtered it. I decide to wait until Monday. All of this, by the way, while coughing and hacking up huge amounts of thick, disgusting mucous. Merry Christmas.
Monday morning---no email from ActiveVision.
I call them again around 12:45.
I get the same woman (at least it sounds that way) who dealt with me before. She tells me I should expect the email sometime today.
I say wait a minute, I called on Saturday.
Oh, she says, I need to call the RMA hot line at this number. 1-310-255-2050. Then press #1.
I call, the phone rings. It tells me I have reached the Drum hot line. I press #1. This option wants to give me cheat codes for some game.
I can no longer type my responses---now I need to speak them (with a raspy voice nonetheless).
In frustration, I utter a profanity into the phone, and the automated response comes back and says "just a minute, we'll have you speak to an operator." That was at 12:50.
Every one in a while a message comes on telling me that all operators are busy, and that someone will be with me momentarily.
It is now 1PM.
1:04---I'm now speaking with a very knowledgeable person who tells me that with the weekend, it may take more than 1 to 2 business days for the email to show up.
He also seems to know about the Drum Controlller and the Wii, and he thinks the problem is probably the drum controller.
The bottom line--give it another day.
He also says that I can check this link for the status of my RMA...
http://www.activevision.custhelp.com/
However, that doesn't exists...hmmm
Let's try
http://www.activision.com/
That's close.
Turns out the actual URL is this one...
https://activision.custhelp.com/cgi-bin
In fact, here's a dedicated cutsomter site for Guitar Hero World Tour
http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_alp.php?p_sid=EeDAkBmj
Wednesday, October 29, 2008
Ripped off by PayPal
Someone ordered an eBook from me several months ago through PayPal---now, the customer disputes the payment, said he never initiated the purchase, and wants his money back.
No big deal--it's not inventory, it was an eBook. However, I didn't think this was possible with PayPal, since they validate the Credit Card Numbers and CID (3 or 4 Digit Security Code that appears on the front or back of a Credit card).
Apparently, if I really, really, really want to prevent chargebacks like this from occurring, I need to pay more money for the transaction than I already do.
I can't wait to see what the below listed 'settlement fee' costs me.
Here's the email I just received.
Dear John Smiley
We recently notified you that one of your buyers filed a chargeback withtheir credit card company indicating unauthorized credit card use.
It is PayPal's standard practice to attempt to dispute wrongfulchargebacks. After careful consideration of the information provided by youand the buyer regarding the transaction detailed below, we have determinedthat we will be unable to successfully dispute this chargeback with thebuyer's credit card issuer.
Since the credit card issuer granted the chargeback to the buyer, we havedebited $12.95 USD from your PayPal account in order to reimburse thebuyer. This is in accordance with the terms of the PayPal User Agreement.
Also, PayPal was charged a settlement fee. As a result we debited yourPayPal account to pay for this fee. This action was taken in accordance with the terms of the PayPal User Agreement.
Please review the transaction information below and other details about this case.
No big deal--it's not inventory, it was an eBook. However, I didn't think this was possible with PayPal, since they validate the Credit Card Numbers and CID (3 or 4 Digit Security Code that appears on the front or back of a Credit card).
Apparently, if I really, really, really want to prevent chargebacks like this from occurring, I need to pay more money for the transaction than I already do.
I can't wait to see what the below listed 'settlement fee' costs me.
Here's the email I just received.
Dear John Smiley
We recently notified you that one of your buyers filed a chargeback withtheir credit card company indicating unauthorized credit card use.
It is PayPal's standard practice to attempt to dispute wrongfulchargebacks. After careful consideration of the information provided by youand the buyer regarding the transaction detailed below, we have determinedthat we will be unable to successfully dispute this chargeback with thebuyer's credit card issuer.
Since the credit card issuer granted the chargeback to the buyer, we havedebited $12.95 USD from your PayPal account in order to reimburse thebuyer. This is in accordance with the terms of the PayPal User Agreement.
Also, PayPal was charged a settlement fee. As a result we debited yourPayPal account to pay for this fee. This action was taken in accordance with the terms of the PayPal User Agreement.
Please review the transaction information below and other details about this case.
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